Energy and Electromobility

Due to the fear of climate change, many see the electromobility as savior of modern mobility. Electrified vehicles help to comply with future limit values by reducing pollutant emissions. Visually, they hardly differ from the models with combustion engines – but there are considerable differences inside. What are the challenges posed by electromobility? The engineers […]

What is Identity and Access Management?

Identity and Access Management (IAM) is getting more and more important. Reasons for this are the increasing use of mobile devices, the decentralization of systems and global access to cloud infrastructures. Where lies the danger in this topic? You really have to keep track of your user rights! When does a user need which rights […]

Customer Experience Analysis – Part 5: Implementation of a pilot project

We will conclude our series of articles on Customer Experience Analysis with a description of a pilot project and some important tips. Building blocks of a pilot project The following four building blocks form the basis for the implementation of a pilot project: Mood – How do customers or prospective buyers experience online shopping? Customer […]

Customer Experience Analysis – Part 2: The Problem

In Part 1 of our Customer Experience Analysis blog series, we explained the basics of Customer Experience (CX). What does this mean for everyday life and how exactly can I analyze my CX? These questions will be addressed in the following sections. First, we’d like to ask you the following: Do you think you know […]

Customer Experience Analysis – Part 3: The customers

A company’s greatest good are its customers. If a company cannot convince its existing or potential customers, it will be difficult to do successful business. The key to success is customer loyalty. We can equate the term customer loyalty with loyalty. But how does loyalty actually come about? On the one hand customers make their […]

Customer Experience Analysis – Part 4: The Analysis Methods

After having defined some basic terms and principles in the previous articles, it is now a matter of getting to know the methods with which you can improve your customer experience. Methods For every question there is the right method or better methods. These are our tools for measuring loyalty, CX and optimization. First, you […]

5 Cloud predictions for the year 2020 – and beyond – 1/2

The following blog article talks about 5 cloud predictions for the year 2020 – and beyond – 1/2. Today’s enterprise clouds continue to evolve, and enterprises must evolve with them by leveraging the next generation cloud model. First-generation Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) clouds were built using decades of technology. Newer second-generation clouds are designed […]

5 Cloud predictions for the year 2020 (Part 2)

5 Cloud-Vorhersagen für das Jahr 2020 (Teil 2) Today’s enterprise clouds continue to evolve, and enterprises must evolve with them by leveraging the next generation cloud model. The new blog article talks about the cloud predictions 3 – 5: 5 Cloud predictions for the year 2020 (Part 2) Prediction 3: 100% of supply chains depend on […]